FAQ
Got a question before you buy? Here are the answers our customers ask for most. If you need anything else, our team is always happy to help at support@bestsellertown.com.
What is Bestsellertown?
Bestsellertown is a general online store offering everyday products across home, kitchen, lighting, tech, gadgets, lifestyle, kids, pets and more, all gathered in one easy place so you can find practical favorites without hopping between shops.
How long does delivery take?
Most orders arrive within 3 to 7 business days after shipping. Once we have packed your order and handed it to our delivery partner, you will get a tracking link so you can follow it the whole way.
Do you offer free shipping?
Yes. Shipping is free on US orders over $50, and every order is fully tracked so you always know where your parcel is.
Do you ship internationally?
At the moment we ship only within the United States. We are focused on giving local shoppers the best possible experience. If we expand to other regions down the line, our community will be the first to hear about it.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay. Every transaction is secured with SSL encryption to keep your details protected.
Is my personal and payment information safe?
Absolutely. Safeguarding your privacy and payment details is a top priority. Bestsellertown never stores your sensitive information, and our checkout is fully secure.
What is your return policy?
Changed your mind? No problem. You have 90 days from delivery to return your items. Just email support@bestsellertown.com and we will walk you through it.
How long do refunds take?
Once your return is received and approved, refunds are usually issued within 5 to 7 business days. Depending on your bank, it may take a little longer to show up on your statement.
Do you accept exchanges?
Yes, we do. If you would like to swap an item, just let us know at support@bestsellertown.com and we will help you find the right option.
What do I do if my order hasn't arrived?
Start with the tracking link in your shipping email. If it has been more than 7 business days and your parcel still has not turned up, contact us at support@bestsellertown.com and we will look into it right away.
Can I update or cancel my order?
If your order has not shipped yet, we may be able to change or cancel it. Reach out as soon as possible after ordering and we will do our best to help.
Still need help?
We are always here for you. Drop us a message at support@bestsellertown.com and our friendly team will be glad to assist. Follow us on Instagram (@_bestsellertown) and stay in the loop on new arrivals and deals.
