Refund policy

Thanks for shopping with Bestsellertown. We pull together everyday favorites across home, kitchen, lighting, tech, gadgets, lifestyle, kids and pets, and we want every order to feel like a good decision long after it lands on your doorstep. If something isn't quite right, here is exactly how we make it easy to set things straight.

You have 90 days to decide

From the day your order is delivered, you get a full 90 days to request a return. That gives you plenty of room to live with your purchase and be sure it fits your space and your needs.

Condition of returned items

To be eligible, items should come back unused and in their original condition, with all original packaging included. Keeping everything intact helps us process your return quickly.

No restocking fees, ever

We do not charge restocking fees. The price you see is the price you pay, and returning an item will not cost you any hidden surcharge on our end.

How to start your return

Starting is simple. Send an email to support@bestsellertown.com with your order number, and our team will walk you through the next steps.

Return shipping and tracking

Return shipping costs are covered by the customer. We strongly recommend choosing a trackable shipping option so your package can be followed the whole way back to us and nothing gets lost in transit.

Prefer an exchange?

If you would rather swap an item for something else, just ask. Exchanges are available on request, and we are happy to help you find a better match.

When your refund arrives

Once your return reaches us and passes inspection, refunds are processed within 5 to 7 business days. Keep in mind that your bank or payment provider may need a few extra days to post the funds back to your account.

Here whenever you need us

Questions at any stage are always welcome. Reach out to support@bestsellertown.com and a real person will be glad to help. Follow us on Instagram (@_bestsellertown) and stay in the loop on new arrivals and deals.